To download this
software, visit the Sales pages.
PUBLIC
BETA 0.1.020
This software is currently released as a beta version, so you run this
software at your own risk. Human Capital Software Solutions, Inc. accepts
no responsibility for the consequences of running this beta software.
Please back up your entire computer's storage devices before using this
software.
INTRODUCTION
The Human Capital software is currently available for Macintosh platforms,
although the final release will also support common Windows platforms.
It provides an area within which the user can interact with a virtual
customer (client) who dials in to a support center - the user takes
on the role of one or more agents who has to deal with these clients.
The agent must accept the incoming call and respond to requests made
by the client by composing a conversation out of recorded components
of a conversation.
SYSTEM
REQUIREMENTS
Human Capital beta 0.1.020 requires a Macintosh machine running MacOS
8 or 9 (use the classic version), or Mac OS X (use the osx version),
at least 32 megabytes of RAM, a monitor running at at least 1024x768
in thousands of colours, and pair of speakers plugged in to a working
sound output. If you are using Windows, you will require Windows 95,
98, NT, 2000 or XP, with atleast 64 megabytes of RAM in addition to
the hardware requirements of the Macintosh version.
USING
THE SOFTWARE
Launch the software and await an incoming call. Press the [Answer] button
in the Call Control panel. Clients will talk by themselves (this can
be adjusted in the Preferences). If they are very quiet, you can prod
them using the [Prod] button. Respond by choosing your agent in the
Agent panel drop-down list, and dragging and dropping a phrase from
the list onto the timeline. Alternatively, you can simply double-click
on your chosen phrase from the list - it will be added at the end of
the time. Try to answer all your client's queries, then terminate the
call by pressing the [Hang up] button. Users may also undergo an ability
test by choosing the 'Call Centre Setup Assistant' menu option. This
assistant asks you a series of questions, and based upon your answers,
rates your ability to work as a call centre agent.
SOFTWARE
UPDATES
Please bookmark and visit our web site, http://www.humancapitalsoftwaresolutions.com/
regularly for information and updates to the software. We shall be shortly
releasing a newer version that improves the functionality of the software
and interaction with the clients.
KNOWN
ISSUES
[Win32] Transport Window does not work properly. Using the transport
button (especially Play) will cause the software to lock up.
[Win32] The transport window obscures the bottom scrollbar of the timeline
window
[Win32] Drag and drop does not work. Use the double-clicking technique
to add new phrases to the timeline.
[All] Sometimes the interface will not respond properly and may cause
the software to become unstable. Quit and restart
VERSION
HISTORY
0.1.020
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